Effective Date: July 1, 2026
At Roto-Rooter Hattiesburg, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or utilize our scheduling tools.
1. Information We Collect
We collect information that you voluntarily provide to us when scheduling an estimate, requesting emergency plumbing services, or filling out our online contact forms. This information may include:
- Identity Data: First and last name.
- Contact Data: Email address, phone number, physical service address, and billing address.
- Service Details: Information regarding your plumbing, drain cleaning, or leak detection needs.
2. How We Use Your Information
We use the collected information to deliver high-quality plumbing services across our service areas. Specifically, your data helps us to:
- Schedule, dispatch, and confirm technician appointments.
- Provide upfront quotes, invoices, and process online payments.
- Respond directly to user inquiries submitted via our online form.
- Send service updates, critical maintenance alerts, or occasional promotional coupons.
3. Data Protection and Retention
We implement industry-standard administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, or alteration. We retain your personal data only as long as necessary to fulfill service requests, comply with legal obligations, or resolve structural account disputes.
4. Third-Party Sharing
We do not sell, rent, or lease your personal identification data to third parties. We may share essential data with trusted service providers who assist us in operating our business (such as payment processing portals or digital scheduling software), subject to strict confidentiality agreements. We may also disclose information if required by law or to protect property and safety rights.
5. Your Rights and Choices
You have the right to review, update, or request the deletion of the personal information we maintain about your account. To update your communication preferences or opt-out of marketing materials, please contact our Hattiesburg office directly.